Privacy Policy

Effective date: January 1, 2026 · Last updated: June 1, 2026

1. Who We Are

A&B General Solution LLC, a Florida limited liability company doing business as Clynova ("Clynova," "we," "us," or "our"), is a residential cleaning company with a principal place of business at 7500 NW 25th Street Suite 237, Miami, FL 33122. We can be reached at info@clynovacleaning.com or (786) 999-6594.

This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website (clynovacleaning.com), interact with us on WhatsApp, or book our cleaning services.

2. Information We Collect

Information you provide directly: When you contact us via WhatsApp, phone, or email, we collect your name, phone number, email address, home address, and any details you share about your cleaning needs.

Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This is done through cookies and similar tracking technologies, including Meta Pixel (Facebook Pixel).

Meta Pixel: Our website uses Meta Pixel to measure the effectiveness of our advertising and to understand how visitors interact with our site. Meta Pixel may collect data about your activity on our site and share it with Meta (Facebook/Instagram). You can opt out of Meta's use of this data by visiting Meta's Privacy Policy.

3. How We Use Your Information

We use your personal information to:

  • Provide, schedule, and manage cleaning services
  • Communicate with you about bookings, quotes, and service updates via WhatsApp, phone, or email
  • Send service reminders and follow-up communications
  • Measure and improve the performance of our website and advertising
  • Comply with legal obligations and resolve disputes

We do not sell your personal information to third parties.

4. WhatsApp Communications

By contacting us or booking a service through WhatsApp, you consent to receiving service-related messages from Clynova via WhatsApp. These include booking confirmations, service reminders, photo reports, and follow-up messages. You may opt out at any time by messaging "STOP" or informing us you no longer wish to receive messages.

5. Cookies and Analytics

Our website uses cookies to improve your experience and to analyze website traffic. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect the functionality of the site.

We use analytics tools (including Meta Pixel and standard web analytics) to understand visitor behavior and measure the effectiveness of our marketing. These tools may set cookies or use similar technologies.

6. Data Sharing

We may share your information with:

  • Service providers: Third-party tools and platforms we use to operate our business (e.g., scheduling software, payment processors, WhatsApp Business). These parties are bound by confidentiality obligations.
  • Meta / Facebook: Through Meta Pixel, for advertising measurement purposes, subject to Meta's Data Policy.
  • Legal authorities: If required by law, court order, or to protect our rights and safety.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client contact information is typically retained for 3 years after the last service date.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us at info@clynovacleaning.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with the revised effective date. Your continued use of our services after the date of any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us: