Terms of Service

Effective date: January 1, 2026 · Last updated: June 1, 2026

These Terms of Service ("Terms") govern your use of the services provided by A&B General Solution LLC, a Florida limited liability company doing business as Clynova ("Clynova," "we," "us," or "our"), including our website at clynovacleaning.com and all cleaning services we perform. By booking a service or using our website, you agree to these Terms.

1. Services

Clynova provides professional residential cleaning services in Miami-Dade County, Florida, including but not limited to: Deep Cleaning, Move In/Move Out Cleaning, Post-Construction Cleaning, Airbnb Turnover Cleaning, and Maintenance Plans.

Services are confirmed via WhatsApp or phone after a quote is provided. A confirmed booking constitutes an agreement to these Terms.

2. Pricing and Payment

Prices are quoted based on the information provided at the time of booking (number of bedrooms, bathrooms, and service type). Final pricing may be adjusted if the actual scope of the home differs materially from what was described, or if additional services are requested on-site.

The $30 web discount applies to bookings confirmed through our website or WhatsApp with the [Lead: WEB30] reference. This discount cannot be combined with other promotions unless explicitly stated.

Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, Zelle, and major credit/debit cards.

3. Cancellation and Rescheduling

We ask for at least 24 hours' notice to cancel or reschedule a confirmed appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to $50 to cover team scheduling costs.

Clynova reserves the right to reschedule services in cases of weather events, team emergencies, or other circumstances beyond our control. We will notify you as soon as possible and reschedule at the earliest available time.

4. 24-Hour Satisfaction Guarantee

If you are not satisfied with any aspect of the service, you must notify us within 24 hours of service completion. We will return to your home within 24 hours (during business hours) to re-clean the area(s) in question, at no additional charge.

This guarantee covers re-cleaning of specific areas or items that did not meet the agreed service scope — it does not cover new messes, damage caused after our team left, or conditions that were not accessible or cleanable during the original service.

5. Access to Your Home

You agree to provide safe and reasonable access to your home for our cleaning team at the scheduled time. If our team cannot access the property due to locked doors, security issues, or other client-side issues, a cancellation fee may apply.

You are not required to be present during the service. Many clients provide a key, lockbox code, or building access through their concierge.

6. Limitation of Liability

Clynova is fully licensed and insured in the State of Florida. In the event of accidental damage caused by our team during service, we will work with you to resolve the issue promptly. Our liability is limited to the cost of repair or replacement of the damaged item, up to a maximum of the service fee paid for the relevant appointment.

We are not responsible for damage to items of extraordinary value (artwork, antiques, collectibles) unless specifically disclosed and agreed upon before service begins. We recommend securing or removing such items before our team arrives.

7. Photo Documentation

Our standard service includes a photo report of completed areas, sent via WhatsApp. By booking our services, you consent to the photographing of the cleaned areas of your home for quality assurance and documentation purposes. These photos are shared with you and stored securely for dispute resolution. We do not share client home photos publicly without explicit written consent.

8. WhatsApp Communications

By contacting us or booking through WhatsApp, you consent to receiving service-related messages from Clynova. You may opt out at any time by messaging "STOP" or informing us directly. Opting out of WhatsApp communications may affect our ability to provide certain service features, including photo reports and real-time updates.

9. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes arising from or related to these Terms or our services shall be resolved in the courts of Miami-Dade County, Florida.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

11. Contact